Tag: disability

• What Silence From Residents Really Means

  

  In multifamily housing, silence is often mistaken for stability. Low complaint volume is reported as a success metric. Few maintenance tickets are interpreted as resident satisfaction. Minimal escalation is framed as proof that operations are under control. For owners and asset managers, this assumption is not just wrong—it’s dangerous. Because in many properties, especially those…

  Cornelius & Associates

  January 5, 2026

  Housing

  Apartments, compliance, customer service, disability, disabled, Housing Authority, HUD, landlord, leasing, maintenance, negligence, professional, professional services, Property management, Property manager, Property managers, Real estate, renting, Texas, vendor relations, vulnerable population